Core Values of Astra Australia Immigration

The mission of our organisation is to be outcome focused while giving a positive experience to everyone sharing their journey with us. This is underpinned by our core values which have been designed to be used in our everyday dealings with each other and our clients. These core values support our vision, shape our organisational culture and provide transparency in what others can expect when partnering with us.

Integrity

Creating trust by doing what we say we are going to do and being honest in our advice, recommendations and general communications.

Quality

Giving attention to detail, practising continuous improvement to ensure we are knowledgeable, having the ability to develop useful strategies and being adaptable to regular legislative changes.

Accountability

Taking ownership of our actions and being proactive in finding the solutions to problems, to give others confidence in the work we agreed to deliver.

Great Service

Taking the time to understand where people are coming from, having ‘next steps’ outlined in each communication so that the expectations are clear, meeting the set expectations and checking in with others to provide them with updates and see how they are progressing.

Collaboration

Partnering together to work towards the same goal - valuing input, sharing information and knowledge and celebrating each others’ wins.

Innovation

Continuously improving knowledge, processes and procedures in order to create solutions and workarounds to problems and obstacles no matter how big or small.